Delivery Instructions – N00k Store

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Delivery Instructions


STEP 1: Place your order

After placing your order take note of your order number and go to our chat here or  the bottom right corner of the screen.

(Tip: Wait a moment and go to your e-mail to find your order number in your order confirmation email)

STEP 2: Go to our messenger livechat

You will be greeted by the chatbot.

Choose the option "I Have a New Order" and follow the instructions and prompts carefully.

If you did not pay by card, we will guide you on how to pay with your choosen payment method.

STEP 3: Follow the in-chat instructions to collect your order!

Our intelligent chatbot will give you the instructions to get you set up in your game to receive your order. Then once you're ready, one of our friendly live agents will fulfill your order!

PLEASE NOTE:

Online Play Required! (Nintendo Subscription for ACNH, Xbox Live Gold for Xbox, PS+ For Playstation)

We don't respond to e-mails or messages on our social media. Reaching us via messager chat is REQUIRED to receive your order.

Can't see a chat icon on our website? You can go directly to our messenger chat!

If you do not have Facebook you may use a guest account from within messenger!